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Fiverr Pro
Français
$
USD
Henry
@handy_boss
Customer Support Specialist
États-Unis
Anglais
À propos de moi
I’m a Customer Support Specialist focused on delivering structured, efficient, and customer-centric support systems.
I help businesses improve response time, ticket resolution, and overall customer satisfaction.
With hands-on experience using tools like Freshdesk, Zendesk, Freshchat, and Zoho Desk, I manage live chat, email support, CRM systems, and knowledge base optimization.
Compétences
Henry
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Gestion de la relation client
I will do freshworks freshsales zoho crm freshchat zendesk freshdesk
Assistance client
I will set up freshdesk, zendesk, or gorgias helpdesk and ai chatbot for your shopify
Expérience professionnelle
Customer Support Specialist
TourWithJosh Institute of Aviation and Educational Consultancy • Temps partiel
Jul 2025 - Dec 2025 • 5 mos
Managed daily customer inquiries via email, live chat, and WhatsApp, ensuring timely and accurate responses. Guided clients through visa application processes, travel documentation, and booking procedures. Resolved complaints and escalations efficiently while maintaining high customer satisfaction. Maintained CRM records, tracked tickets, and monitored response time KPIs. Collaborated with the marketing and operations team to ensure smooth client onboarding and service delivery.
