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Uthnake
@hao_henderson
Community Moderation
Maroc
À propos de moi
Customer support and community management professional with experience handling customer inquiries, managing online communities, and coordinating with technical teams. Experienced in email and ticket support, social media management, content creation, and DAO governance, including reviewing proposals and overseeing a multi-signature treasury wallet. Fluent in English, adaptable, and comfortable working independently or with international teams.
Uthnake
hors ligne •
Voir mes services
Assistance générale
I will moderate your discord and telegram crypto community
Expérience professionnelle
Community Moderator, Customer Support & DAO Budget Council Member
HACKEN • Temps plein
Nov 2022 - Present • 3 yrs 11 mos
Moderate Discord and Telegram communities, manage contests and competitions, distribute rewards, and handle support tickets and approximately 5,000 customer emails through Freshdesk. Act as a liaison between users and developers through Slack, report and help resolve issues, and prepare announcements. Serve as one of six Hacken DAO Budget Council members, reviewing and voting on community-submitted proposals before advancing approved proposals to investor-wide votes. Draft professional governance proposals and organize investor voting. Participate in overseeing a treasury wallet holding approximately $2 million, with transactions requiring approval and signatures from at least four of the six council members.
Community Manager & Collaboration Manager
Wen Lamb Bros NFT • Temps plein
May 2022 - Present • 4 yrs 5 mos
Manage online communities and social media across Telegram, Discord, TikTok, Instagram, and X (Twitter). Answer user questions, escalate issues to the project team, reach out to other projects to establish collaborations, and create written and visual announcements. Configure Discord channels and bots as needed.
