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Shim
@hashimkhn
Operations and Customer Success Team Manager
Pakistan
Anglais
À propos de moi
I help businesses streamline operations, manage remote teams, and deliver strong customer success experiences. With hands-on expertise in team leadership, SOP creation, process audits, KPI tracking, and support optimization, I bring structure, accountability, and performance improvement. My focus is reducing escalations, improving response quality, and building reliable systems that allow businesses to scale smoothly while protecting customer satisfaction and retention.
Compétences
Shim
hors ligne •
Voir mes services
Assistance générale
I will manage customer services remote teams
Expérience professionnelle
Sr. Manager Operations
Love Furniture • Freelance
Nov 2023 - Sep 2025 • 1 yr 10 mos
At Love Furniture, I managed customer support and operations for a high-volume furniture retailer, overseeing order processing, after-sales support, delivery coordination, and escalation handling. I led and coached support agents, improved response quality, reduced refunds through better expectation setting, and ensured smooth communication between warehouse, logistics, and customers. I also worked on process improvements, documentation, reporting, and daily performance tracking to maintain service reliability and operational efficiency.
9 Avis
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johnj2
Client récurrent
États-Unis
Great Job, good work way to get it done!!! thank you... : )
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johnj2
Client récurrent
États-Unis
This is GOOD WORK young man, you did a great job on these 10 short videos for us, Thank you!!!
Réponse du freelance
Utile?
ericshandroff
États-Unis
provided the professional service which I was seeking and answered all my questions with open communication.
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wilsonscarloxy
Espagne
He did an awesome job and the feedback is outstanding. Really realistic view of the remixes and their marketability :)
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dexter112
Pakistan
Amazing experience! Seller is very talented, hard working, professional and productive. I'm happy with his work. A detailed soundtrack exactly what I wanted, it was worth every penny. I have already placed another order. Highly recommended.
Réponse du freelance
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