h
hasimangarakoto

Hasimanga R.

@hasimangarakoto

Flow Management and Data Reporting Specialist

Madagascar
Anglais, Français
Certaines informations sont présentées en anglais.
À propos de moi
I specialize in Excel data analysis, reporting, KPI monitoring, and performance tracking. I can help with data cleaning, Excel reports, dashboards, and operational performance analysis. I also have experience in workforce planning and flow management. I am developing my skills in Power Query, Power BI, and DAX to provide advanced data solutions.... Plus d’infos

Compétences

h
hasimangarakoto
Hasimanga R.
hors ligne • 

Voir mes services

Analyse BI
I will clean, organize and analyze your excel data
De10 $US / projetPlus de détails
Analyse financière
I will create an excel dashboard and performance report
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Orange_Business

Orange Business

Temps plein • 3 yrs 5 mos

Flow Management Specialist

Mar 2025 - Present • 1 yr 8 mos

Monitor operational performance, allocate agents according to staffing plans, handle operational anomalies, and prepare daily, weekly and monthly performance reports.

Customer Service Advisor

Jun 2023 - Mar 2025 • 1 yr 9 mos

Managed customer requests and complaints, coordinated with responsible departments, and followed up on cases through resolution.

Connectd

Customer Service Advisor

Connectd • Temps plein

Oct 2021 - Apr 2023 • 1 yr 6 mos

Processed customer requests and escalated cases to the appropriate teams while ensuring proper follow-up.