
Mohamed H
HR consultant
Compétences

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Expérience professionnelle
Independent Contractor
Amazon • Freelance
Jan 2023 - Present • 3 yrs 4 mos
Managed customer interactions to identify needs and resolve service issues, ensuring a 99% customer satisfaction rate. Analyzed delivery operations and optimized routes to improve efficiency and meet success criteria. Collaborated with team members to troubleshoot challenges and consistently meet service level agreements (SLAs).
HR & Payroll Lead
Shell • Temps plein
Aug 2024 - Apr 2026 • 1 yr 8 mos
Managed payroll, scheduling, and attendance across U.S. and international teams, ensuring accuracy, compliance, and on-time processing. • Served as the primary point of contact for employee support, resolving HR, system access, and technical issues to maintain smooth daily operations. • Coordinated workforce scheduling and monitored attendance to optimize coverage and operational efficiency. • Supported financial operations, including expense tracking, reporting, and coordination with leadership on budget-related matters.