h
hassanjsaleem

Hassan Saleem

@hassanjsaleem

SaaS Support Specialist , Knowledge Base Writer

Pakistan
Anglais, Ourdou
Certaines informations sont présentées en anglais.
À propos de moi
CS graduate with 6+ years in technical support for a global VPN software company. I've resolved thousands of user issues across Windows, macOS, Linux, iOS, Android, and routers — via live chat, email, and ticketing. I help small businesses set up support workflows, write help docs and FAQs, build canned reply libraries, and document SOPs — so your team spends less time firefighting and more time growing. Clear communication. Proven process. Real results. Reliable support. ... Plus d’infos

Compétences

h
hassanjsaleem
Hassan Saleem
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Rédaction technique
I will build your support help desk
De25 $US / projetPlus de détails

Expérience professionnelle

VPN_Digital 1

Technical Support Representative

VPN Digital 1 • Temps plein

Mar 2020 - Present • 6 yrs 3 mos

Providing technical support via live chat, email, and ticketing for a global VPN software company. Troubleshoot connectivity issues across Windows, macOS, Linux, iOS, Android, and routers. Handle 1000+ chats and 400+ emails monthly while maintaining SLA and quality targets.