h
heatherrockwood

Heather R

@heatherrockwood

Customer Success Manager

États-Unis
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a results-oriented, strategic, thought leader who is passionate about driving impact through innovative technology solutions. I have demonstrated success in building strong partnerships and bridging customer success, training, and go-to-market strategy in edtech. Through my experiences in the EdTech field, I have experience with start ups as well as more mature companies. I have been described by colleagues as a quick-learner, empathetic seller, and creative collateral creator. I get excited by the prospect of helping others reach their goals through communication and collaboration.... Plus d’infos

Compétences

h
heatherrockwood
Heather R
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Génération de leads
I will write friendly, non salesy outreach that actually gets responses
De10 $US / projetPlus de détails

Expérience professionnelle

ViewSonic

ViewSonic

Temps plein • 4 yrs 5 mos

Business Development Manager

Dec 2024 - Oct 2025 • 10 mos

- Played a key role in shaping the go-to-market strategy for ClassSwift: ViewSonic’s first teacher-to-student software - Responsible for pipeline development, demos, & account management - Led onboarding, implementation, and training for new customers

Customer Success Manager, Anthology

Oct 2023 - Dec 2024 • 1 yr 2 mos

The position was at Anthology Inc., not ViewSonic - Managed a book of business of over 50 higher ed institutions, supporting over 20 products and services - Acted as primary point of contact for client issues and escalation needs - Advocated for customers to improve software adoption, ensuring client needs were represented in product development and service delivery

Sr. Customer Success Manager, Shmoop University Inc.

Apr 2021 - Sep 2023 • 2 yrs 5 mos

This position was for Shmoop University Inc., not ViewSonic - Managed partnerships with key influencers for over 100 partners - Fostered product engagement via data-driven strategic programming - Spearheaded the program implementation strategy of the company's largest district partnership (Los Angeles Unified School District) - Crafted content including videos, flyers, email campaigns, webinars, etc.