Hejie

Senior Automation Designer

Mar 2019 - Present • 7 yrs 2 mos

Led enterprise-scale modernizations, migrating multiple automation solutions to VMware Cloud and resolving deep technical issues across differing Blue Prism environments. Engineered high-impact UiPath and Blue Prism solutions automating tax, payments, claims, and vendor systems, collectively saving millions annually. Delivered critical production fixes in high-pressure, irreversible environments — often under same-day timelines — safeguarding customer and financial outcomes.

Automation Process Controller - Post-Production Analyst

Mar 2018 - Mar 2019 • 1 yr

Controlled, allocated, monitored over 120 active, automated, business processes and over 200 work queues working with a team of 4. Troubleshoot issues with digital workers and automated processes to ensure SLAs are met with internal business partners. Communicated with business partners during BCM situations and escalated to appropriate teams to help resolve issues affecting processes in production.

Operations Service Officer II

Nov 2017 - Feb 2018 • 3 mos

Assisting in accurately and quickly processing of government RFI documents in order to clear a large quantity of backlog and getting back into SLA. Communicated with managers and leads about possible changes that could further improve the efficiency of the RFI process. Regularly assisting fellow officers on procedural and technical issues, increasing overall team efficiency.