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helencastillero

HelenCastillero

@helencastillero

Customer Service Specialist 14 Years in Airline Industry

Panama
Espagnol, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Hi! I'm Helen. I spent 14 years in customer service for a major airline, handling all kinds of situations while staying calm and professional. I'm currently studying a Master's in Strategic Marketing, combining hands-on experience with a growing understanding of customer relationships. I help travel, hospitality, and service businesses give customers a better experience through clear communication and genuine care. I speak Spanish natively, English professionally, and basic Portuguese... Plus d’infos

Compétences

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helencastillero
HelenCastillero
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will provide professional customer service for travel and hospitality
De45 $US / projetPlus de détails

Expérience professionnelle

Flight Attendant

COPA • Temps plein

Nov 2011 - Sep 2025 • 13 yrs 10 mos

Provided professional customer service to passengers throughout all phases of flight, handling questions, concerns, and difficult situations with patience and composure. Ensured passenger comfort while maintaining strict adherence to safety protocols and procedures. Managed conflict resolution in high pressure, fast paced environments, communicating clearly and effectively across diverse groups of people.