h
henokt21

Henok

@henokt21

Manager

Éthiopie
Anglais, Amharique
Certaines informations sont présentées en anglais.
À propos de moi
17+ years leading procurement and supply chain for a major telecom operator. I negotiate supplier contracts, run RFQs, build TCO cost models, manage vendor KPIs, and handle import/export from LC opening to delivery. Economics degree — I read the numbers, not just the paperwork. I've directed teams of sourcing managers, owned high-value international contracts, and reported directly to chief officers and directors. What I offer: negotiation strategy, bid evaluation, cost-reduction analysis, supplier scorecards, procurement process design, regulatory compliance support — English and Amharic.... Plus d’infos

Compétences

h
henokt21
Henok
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Offre qualitative & quantitative complète
I will conduct market research and feasibility studies
De30 $US / projetPlus de détails

Expérience professionnelle

ethio_telecom

ethio telecom

Temps plein • 12 yrs 8 mos

Complaint Handling Manager

Nov 2021 - Present • 5 yrs

Manage regulatory, competitor and customer complaints. Lead root cause analysis, arbitration and dispute resolution. Maintain the regulatory reporting framework and manage third-party vendors against contracted service levels.

Quality & Performance Management Manager

Mar 2017 - Oct 2021 • 4 yrs 7 mos

Designed company-wide quality and performance metrics. Owned SLA/KPI reporting, quarterly performance dashboards and monthly vendor performance scorecards across all working units.

Procurement Manager

Feb 2014 - Mar 2017 • 3 yrs 1 mo

Led a large sourcing team running end-to-end procurement through ERP. Commercial lead on high-value sourcing initiatives, TCO modelling, supplier negotiation and import/export follow-up.