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henrique_condos

Henrique Costa

@henrique_condos

IT Support Specialist

Brésil
Portugais, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am an experienced IT Support Specialist with expertise in IT Infrastructure, Help Desk, and Remote Support. I specialize in Enterprise Systems like TOTVS and Fluig, alongside technical skills in MySQL and Front-End Development using HTML5, CSS3, JavaScript, and Angular. I have a strong background in troubleshooting and customer service.... Plus d’infos

Compétences

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henrique_condos
Henrique Costa
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Relecture
I will beta read your manuscript and provide detailed feedback
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Tech_Report

IT Support Technician

Tech Report • Temps plein

Jul 2023 - Present • 3 yrs

Provided Level 1 and Level 2 technical support to over 300 end users. Diagnosed and resolved hardware, software, network, and VPN issues. Installed, configured, and maintained Windows workstations and enterprise applications. Supported TOTVS ERP and Fluig platform users. Configured printers, scanners, and network devices. Managed support tickets while meeting SLA response times. Delivered remote technical support using TeamViewer and Remote Desktop. Assisted with MySQL database troubleshooting and application support. Created technical documentation and user guides. Collaborated with infrastructure and development teams to improve system reliability