
Miguel O
AI Specialist I Make AI Actually Know You
Compétences

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Expérience professionnelle
Founder & AI Operations Manager
Self Employed • Indépendant
Feb 2025 - Present • 1 yr 7 mos
Built a production-grade multi-channel CRM & AI automation platform using AI-directed development. Designed multi-agent AI architecture with GPT-4o, Gemini, and Claude. Managed 20+ concurrent WhatsApp accounts processing 1,000+ leads. Created the "AI Brain" methodology — personalized AI memory systems that make AI tools deeply understand individual users. Deployed 24/7 cloud infrastructure on Linux VPS.
Technical Support Specialist
Teleperformance • Temps plein
May 2025 - Jul 2026 • 1 yr 2 mos
Provided end-to-end technical support for AT&T customers in a 100% English environment. Troubleshot complex connectivity, device, and service issues while maintaining high customer satisfaction and achieving strong first-call resolution rates through a systematic problem-solving approach.