HIDAYAT

Customer Service Representative

Nova Blue Technologi • Freelance

Jul 2023 - Sep 2024 • 1 yr 2 mos

I worked as a Customer Service Representative at nova blue technology, where I was responsible for supporting customers through phone, email, and live chat. My role involved answering inquiries, resolving complaints, and providing clear information about company products and services. I maintained a professional and friendly attitude while handling a high volume of customer interactions daily. I also documented customer issues in the company system and collaborated with other departments to ensure quick and effective solutions. During my time with the company, I developed strong communication, problem-solving, and time-management skills. I consistently met performance targets for response time and customer satisfaction while maintaining accuracy in all customer records. I also assisted in training new team members by sharing best practices and helping them understand company procedures. My experience in this role improved my ability to work under pressure, adapt to different customer needs, and contribute positively to team goals and overall company growth.