h
hosensabbi

Hossain Sabbir

@hosensabbi

Smarter Workflows with Powerful AI Solutions

Bangladesh
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Want to save time and grow your business faster? I will help you build AI automation systems and smart AI agents that handle repetitive tasks, improve efficiency, and reduce manual work. Whether you are a business owner, freelancer, or startup founder, I can create custom solutions that work for your specific needs.... Plus d’infos

Compétences

h
hosensabbi
Hossain Sabbir
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Mise en œuvre et déploiement de l’IA
I will ai automation and deployment to your business
De80 $US / projetPlus de détails
Mise en œuvre et déploiement de l’IA
I will automate your business with n8n and ai
De150 $US / projetPlus de détails

Expérience professionnelle

Shohoz

Assistant manager

Shohoz • Temps plein

Dec 2025 - Present • 10 mos

Lead 4 cross-functional customer operations teams across Email, NOC, Digital, BR Inbound, BPO, and bus operations. Directly lead 26 agents and 2 team leaders, with those team leaders managing a further 20 agents, for a total operation of 46 agents. Built the Bangladesh Railway call center from initial sketch to live operation within five days for a government project. Led the call-center setup across hiring, training, and SOP development to prepare the operation for launch. Identify repetitive operational workflows and translate business requirements into process-improvement and automation opportunities. Drive SLA, quality, productivity, and real-time operational performance through reporting, monitoring, coaching, and process optimization. Achieved SLA performance against target of 115% for NOC, 128% for Email, 112% for Digital, and 168% for BR Inbound. Maintained 95% overall quality performance across OVAR operations. Analyze operational data and performance trends to identify workflow gaps and improve accountability. Bridge business operations requirements with AI and workflow automation concepts to support AI-enabled process transformation. Manage operational performance reporting, team productivity, quality monitoring, escalations, coaching, and real-time floor operations.