Rakib Hossain

Research Assistant

GLOBAL ANGLE Pte. Ltd., Singapore • Temps partiel

Sep 2023 - Present • 2 yrs 8 mos

Key Responsibilities: 🔹 Market Research & Analysis: Conducted comprehensive research on diverse industries including IT, Food & Agro, and consumer products. 🔹 Data Collection & Verification: Gathered, validated, and organized primary and secondary data from multiple sources to ensure accuracy and reliability. 🔹 Report Preparation: Prepared detailed analytical reports and insights for client decision-making, highlighting trends, opportunities, and potential risks. 🔹 Client Communication: Coordinated with international clients to clarify research objectives, deliverables, and timelines. 🔹 Project Management: Oversaw multiple research projects simultaneously, ensuring timely completion within client requirements. 🔹 Competitor & Supplier Analysis: Conducted in-depth competitor benchmarking and supplier evaluations for sourcing decisions. 🔹 Presentation & Recommendations: Presented findings and strategic recommendations to clients in clear, actionable formats. Project Highlights: 💻 IT Product & Service Research Researched market demand, pricing, and competitive landscape for IT products and services. Delivered vendor comparisons and feasibility reports for outsourcing decisions. 🌾 Food & Agro Market Study Evaluated supply chains, product quality, and pricing for FMCG clients in the Middle East and Asia. Conducted regulatory compliance analysis for export-import requirements. 🔋 Electronic Waste (E-Waste) Market Analysis Focused on recycling and disposal practices, particularly phone batteries, in the MENA region. Produced comparative infrastructure and market potential reports for strategic planning. 🏭 Supplier & Vendor Sourcing Research Identified reliable manufacturers in China for hardware screws, aluminum tins, and customized packaging solutions. Collected quotes, assessed production capacity, and provided sourcing recommendations.

Network & Hardware Engineer

Madsras Security Printers Pvt.Ltd. • Temps plein

Jun 2022 - Present • 3 yrs 11 mos

🔹 IT Infrastructure Management & Technical Support Managed end-to-end IT infrastructure across BRTA Head Office, 64 BRTA Circle Offices nationwide, and the BRTA Biometric Enrollment Head Office, covering hardware, software, and network operations. Provided first-line, onsite, and remote technical support for desktops, laptops (Windows & macOS), printers, Wi-Fi, IP phone, biometric and attendance devices, scanners, signature pad, and mobile devices. Performed OS installation, software deployment, user account management, access control, security updates, and proactive issue resolution. 🟢 Network Support & Admin Administered and troubleshot LAN, WAN, VLAN, VPN, and TCP/IP environments. Configured, managed, backed up, and restored routers, switches, firewalls, and access points. Monitored network performance, ensured secure internet connectivity, and maintained uninterrupted operations. 🟣 Software & Digital Attendance System Management Installed, configured, and maintained enterprise software and digital attendance systems. Managed user credentials, monitored system performance, and maintained accurate software licensing records to ensure compliance. 🔵 CCTV Surveillance System Management Installed, configured, and maintained IP cameras, DVR/NVR systems, and supporting network infrastructure. Ensured secure storage of recorded footage, system reliability, regulatory compliance, and provided technical support to staff. 🟠 Inventory & IT Asset Management Tracked and managed IT assets including hardware, software, and licenses. Implemented efficient inventory control processes to prevent stock shortages and ensure timely replenishment. 🔴 IT Project Management & Vendor Coordination Led IT initiatives including disaster recovery planning, vendor coordination, procurement, budgeting, contract negotiation, and performance evaluation. Collaborated with stakeholders and service providers to ensure successful project execution and continuous infrastructure improvement.

Assistant Engineer (Product and Service Support)

Bangla Phone Limited • Temps plein

Oct 2015 - Jun 2022 • 6 yrs 8 mos

🔵 Titas Gas Digital Attendance Device Installation Project Project Manager | Feb 2021 – Dec 2021 Led nationwide deployment of biometric attendance systems across 26 Titas Gas offices. Installed and configured Dell servers, server racks, 12U network racks, and PC workstations. Ensured secure connectivity and data synchronization with Head Office. 🟠 Biometric SIM Registration Project (Bangladesh) Product Support Engineer & Trainer | Nationwide Provided nationwide technical support for Airtel, Robi, and Teletalk biometric SIM platforms. Supported mobile and web applications for subscriber data capture, fingerprint enrollment, and real-time verification. Troubleshot biometric devices, middleware, and ECB NID integrations. Delivered operator training, prepared documentation, coordinated with vendors and technical teams, and monitored system stability during mass rollouts. 🟣 Biometric Scanner & Tablet Projects (AbeTree, SecuGen, Newton) Product Manager | 6 Years Managed biometric scanners and tablets including AbeTree, SecuGen, and Newton devices. Oversaw assembly operations, production planning, quality control, and certification compliance (FBI PIV, Aadhaar, ChinaID, NIBSS). Led nationwide distribution, after-sales support, and warranty handling, delivering 200,000+ scanners and 15,000+ tablets. 🟠 Abetree Network Switch Assembly Project Lead Supervisor Supervised network switch production, ensured quality compliance, and coordinated with engineering teams, delivering 4,000+ units. 🟢 Additional Responsibilities Managed IT asset maintenance across multiple company groups. Maintained and repaired biometric devices and agent-banking tablets for Bangladeshi Telcos. Assembled desktops, smartphones, tablets, switches, and media converters. Resolved hardware, network, router, and UPS issues. Conducted Android device QC, OS flashing, IMEI writing, managed 11 regional service teams, coordinated with Newton China office, and prepared technical reports.