
Asir
Top Rated
Expert in Google Sheets, Apps Script, Excel, Data Analytics, Automation and APIs
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Expérience professionnelle
MIS & WFM Executive
Genex Infosys Limited • Temps plein
Nov 2018 - Oct 2019 • 11 mos
RTM (Real Time Management) Collating & Maintaining Daily/ Weekly/ Monthly Reports from Different Queues & Prepare Dashboards/ PPTs Monitoring SLA Performance Generating Manuals & Various Reports Analyzing Errors & Automate Reports Daily Work Activities, Reporting & Analysis Assist in forecasting and scheduling based on historical data. Schedule Change management. Track employee information and changes.
Senior Customer Manager
Grameenphone • Temps partiel
Aug 2013 - Jun 2016 • 2 yrs 10 mos
coordinated the CS team mentored colleagues created automated reports/dashboards using Excel, Google Sheets, and CRM. Analyzed extensive datasets to optimize efficiency. Provided one-stop customer service via phone, email and social channels Captured customers’ insights and escalated critical issues/ complaints and provided timely feedback. Maintained the targeted KPI on a regular basis
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crb19871
Client récurrent

États-Unis

nathannordstrom
Client récurrent

États-Unis
Not just quick but he helps you understand what to do next. Very good.

nathannordstrom
Client récurrent

États-Unis
skilled and willing to give ideas to improve when asked

dmarq86

États-Unis
This is literally the smartest excel person I've ever encountered. He can do anything. He is the best. He is a genius. Use him, you will not regret it!
hourlier
Client récurrent

Royaume-Uni
