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Virtual Assistant Customer Support Appointment Setter
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Founder & Operations Manager
Freelancing Career • Indépendant
Jan 2018 - Present • 8 yrs 6 mos
Founded and manage IBN Services, providing virtual assistance, customer support, appointment setting, CRM management, and administrative support to clients in the USA, UK, and Canada. • Manage daily business operations • Handle customer support and client communication • Schedule appointments and manage calendars • Maintain CRM systems and lead databases • Coordinate remote teams and workflows • Prepare reports using Excel and Google Sheets • Support real estate and trucking clients • Ensure quality service and timely project delivery