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Ibrohimz
@ibro_himz
CRM Helpdesk Ecommerce Automation Specialist
Nigeria
Anglais, Allemand, Arabe, Néerlandais, Espagnol, Italien, Portugais, Polonais, Japonais, Coréen, Russe, Turc, Suédois, Danois, Norvégien, Finnois, Hébreu, Tchèque, Roumain, Français, Irlandais, Persan, Bulgare, Hongrois, Swahili, Malgache
À propos de moi
A client came to me frustrated after losing sales to slow support and emails that never converted. I rebuilt their Zendesk, automated their Klaviyo flows, and streamlined their CRM. Within weeks, response times dropped, customers stayed happier, and sales improved. Since then, I've helped businesses succeed with Zendesk, Freshdesk, Gorgias, HubSpot, Pipedrive, Mailchimp, Omnisend, Brevo, AI chatbots, and ecommerce automation.
Compétences
Ibrohimz
hors ligne •
Temps de réponse moyen de 2 heures
Voir mes services
Planification et mise en place
I will be your travel consultant for vacation, honeymoon and business trips
Gestion de la relation client
I will zendesk gorgias pipedrive freshdesk hubspot CRM ai chatbot for ecommerce support
Portfolio
Expérience professionnelle
Salesforce CRM Administrator
Business & Life Coaching for Soulful Entrepreneurs • Freelance
Jun 2024 - Present • 2 yrs
Configured Salesforce CRM by creating custom objects, workflows, reports, dashboards, user roles, permissions, automation, and integrations. Supported businesses in optimizing customer management and sales operations.
Cloud Phone System & VoIP Implementation Specialist
BioSymmetry • Freelance
Jun 2024 - Present • 2 yrs
I specialize in deploying and optimizing cloud-based phone systems for businesses of all sizes. My responsibilities include configuring IVR menus, call routing, call queues, voicemail, business hours, number porting, call recording, and analytics. I integrate VoIP platforms with CRM systems to provide a unified communication experience, helping sales and support teams improve productivity and customer engagement.
CRM & Customer Support Automation Specialist
ASR Nederland • Freelance
May 2024 - Present • 2 yrs 1 mo
I help businesses optimize their customer support operations by implementing and customizing CRM and helpdesk platforms. My work includes configuring ticketing systems, SLA policies, automation workflows, AI chatbots, knowledge bases, customer portals, and performance dashboards. I integrate CRM solutions with Shopify, WooCommerce, cloud phone systems, email marketing platforms, and third-party applications to create seamless customer experiences. I also automate repetitive processes using Zapier, Make, and API integrations, enabling businesses to reduce manual work, improve response times, and increase customer satisfaction.
