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Ihab S
@ihabseliem
Senior Operations Leader
Allemagne
Allemand, Arabe, Anglais
À propos de moi
Customer Support & Operations Consultant with 20+ years of international experience.
I help businesses improve customer service operations, optimize support processes and increase operational efficiency.
My background includes telecommunications, BPO and large service organizations where I led teams and managed multi-million budgets.
Services I provide:
• Customer support optimization & development
• Operations process improvement
• KPI analysis and performance management
• Customer service strategy
Focused on practical solutions that improve customer experience and business performance.
Compétences
Ihab S
hors ligne •
Temps de réponse moyen de 13 heures
Voir mes services
Stratégie commerciale et innovation
I will optimize and set up your customer support operations
Croissance personnelle et découverte de soi
I will provide professional life coaching and mindset guidance
Expérience professionnelle
Service Delivery Director
Concentrix Düsseldorf GmbH • Temps plein
Jun 2022 - Aug 2024 • 2 yrs 2 mos
Led large-scale international operations with full performance ownership - Managed multi-million budget and cross-functional leadership teams - Delivered transformation initiatives improving operational efficiency - Strengthened executive-Level Client Relationships - Drove performance improvements across multiple markets
Senior Operations Manager
Concentrix • Temps plein
Nov 2017 - Jun 2022 • 4 yrs 7 mos
Led Operations of 300+ employees across international markets - Managed productivity and Customer Satisfaction - Managed KPIs improvement and attrition through engagement strategies - Strengthened client relationships and increased repeat business
International Accounts Operations Manager
Vodafone • Temps plein
Jul 2016 - Nov 2017 • 1 yr 4 mos
Cairo International Acounts
