i
ila_priya_karan

Ila K

@ila_priya_karan

Founder ImpactX Advisory

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Certaines informations sont présentées en anglais.
À propos de moi
I am a strategic program leader with 15+ years of experience in digital transformation, AI-driven automation, customer experience, and business consulting. I have a proven ability to lead large-scale global programs and improve operational efficiency.... Plus d’infos

Compétences

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ila_priya_karan
Ila K
hors ligne • 

Voir mes services

Stratégie commerciale et innovation
I will project manager , consultant , GTM, market and process analysis, clickup
De40 $US / projetPlus de détails

Expérience professionnelle

Accenture

Accenture

Temps plein • 12 yrs 3 mos

Nexthink DEX & AI Governance Lead

Sep 2023 - Present • 2 yrs 8 mos

Led AI-driven digital employee experience transformation for 300,000+ users. Improved productivity by 25% through automation and analytics-led insights. Increased employee engagement and sentiment through structured VoE programs. Managed a 180-member team, improving performance tracking and KPI accuracy

Customer Experience Transformation Lead

Sep 2021 - Present • 4 yrs 8 mos

Delivered large-scale CX transformation improving CSAT to 97% and reducing complaints by 45%. Designed and implemented KPI/OKR frameworks to enhance service performance. Conducted CX workshops and drove adoption of customer-centric practices across teams

ESG & Women Leadership Program Lead (Parallel Role)

Jun 2021 - Present • 4 yrs 11 mos

Led ESG digital initiatives onboarding 55,000+ users into sustainability platforms. Conducted 500+ awareness and adoption sessions across global teams. Mentored 300+ women, driving leadership development and diversity outcomes