i
ilievz

Zdravko I

@ilievz

Technical Customer Success SaaS CRM AI Product

Corée du Sud
Anglais, Bulgare, Coréen
Certaines informations sont présentées en anglais.
À propos de moi
I am a technical professional focused on helping customers solve problems with technology, from troubleshooting SaaS platforms to managing CRM systems like Salesforce and Zendesk. I have experience building SaaS products using Next.js and AI, and I hold a Master's degree in Computer Engineering.... Plus d’infos

Compétences

i
ilievz
Zdravko I
hors ligne • 

Voir mes services

Extensions de navigateur
I will build a custom chrome extension for your business
De200 $US / projetPlus de détails

Expérience professionnelle

Crypto.com

Customer Experience Associate

Crypto.com • Temps plein

Jan 2022 - Jun 2022 • 5 mos

Supported Crypto.com customers in a high-volume, fast-paced fintech environment through chat and email. Investigated and resolved customer inquiries involving a technology-driven financial platform. Worked with Zendesk, Salesforce, and Jira to manage customer cases and followed strict compliance and security procedures within a regulated environment.