i
ilknur85

Ilknur E

@ilknur85

AI Management

Suisse
Français, Anglais, Allemand, Turc, Italien
Certaines informations sont présentées en anglais.
À propos de moi
I help organizations design services, processes, and technology to create measurable business value for companies, teams, and customers. As a Senior Service Manager and AI Manager, I work at the intersection of business, people, and technology, focusing on implementing changes effectively and scalably.... Plus d’infos

Compétences

i
ilknur85
Ilknur E
hors ligne • 

Voir mes services

Stratégie en IA
I will help you manage ai and automation for more business value
De75 $US / projetPlus de détails

Expérience professionnelle

SPS Switzerland AG

Temps plein • 7 yrs 7 mos

Reporting Automation

Jun 2023 - Present • 2 yrs 11 mos

SLA monitoring & reporting automation: contractual commitments written in natural language were transformed into structured KPI metrics and automated monthly performance reports.

Omnichannel Customer Service Design

Sep 2024 - Jul 2025 • 10 mos

Implementation of Omnichannel Solution like Template Management for a cooperative organization.

eBill implementation

Jan 2021 - Nov 2024 • 3 yrs 10 mos

Insurance Health, banking