Iltaf K.
Large and ready resource pool, 1 week FREE trial, team augmentation
Compétences
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Portfolio
Expérience professionnelle
Founder Burgeon
Entrepreneur • Temps plein
Oct 2017 - Present • 8 yrs 7 mos
Lead end-to-end client acquisition and account management, securing long-term contracts for staff augmentation across software development, QA, DevOps, and IT support roles. Oversee a large, pre-vetted resource pool of 200+ technical professionals, ensuring rapid deployment of qualified talent to fill client skill gaps within 48–72 hours. Manage full-cycle human resources functions including sourcing, interviewing, skill validation, onboarding, payroll, and retention strategies for augmented staff. Develop and execute business growth strategies, including pricing models, service level agreements (SLAs), and client retention programs tailored to team augmentation services. Act as the primary escalation point for client delivery issues, ensuring 24/7 availability to resolve conflicts, adjust team composition, and maintain client satisfaction. Design and implement internal systems for tracking resource utilization, billing, contract renewals, and compliance with client NDAs and security requirements. Build and maintain strategic partnerships with talent platforms, freelancer networks, and offshore recruitment agencies to continuously expand the resource pool. Negotiate master service agreements (MSAs) and statement of work (SOW) documents for staff augmentation projects ranging from 2-week sprints to multi-year embedded team engagements.
Professional Services Consultant
IBM • Temps plein
Aug 2008 - Jul 2017 • 8 yrs 11 mos
Designed, developed, and deployed enterprise-grade cloud-native applications using IBM Cloud, Kubernetes, and OpenShift. Augmented cross-functional agile teams across North America and Europe, delivering code for high-availability financial and healthcare systems. Integrated IBM Db2 and Watson AI services into client applications, improving data processing speed by 35%. Maintained CI/CD pipelines using Jenkins and IBM DevOps toolchain, ensuring zero-downtime production updates. Collaborated with on-site and remote IBM teams to troubleshoot production issues, reducing mean time to resolution (MTTR) by 40%. Refactored legacy Java and COBOL modules for IBM mainframe clients, enabling hybrid cloud migration.