i
ination_graphic

Gbolade S.

@ination_graphic

I will provide expert zendesk, customer support, Live Chat Sup and email support

Nigeria
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I help businesses keep customers happy through expert Zendesk, email, and live chat support. With experience supporting fleet operations and drivers at HBM Nigeria, I’m skilled at handling complaints calmly, resolving issues fast, and keeping response times low. What I do: - Email & ticket support - Live chat customer service - Zendesk, Freshdesk, Gmail setup - Logistics & technical customer support I’m online, reliable, and focused on 5-star service. Let’s keep your customers coming back.... Plus d’infos

Compétences

i
ination_graphic
Gbolade S.
hors ligne • 

Voir mes services

Assistance client
I will be your 24 7 virtual assistant for customer support and order processing
De5 $US / projetPlus de détails
Assistance client
I will provide email support and zendesk customer service for your business
De5 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Self_Employed

Self Employed

Temps plein • 4 yrs 1 mo

Customer Service Representative (OUTBOUND)

Feb 2014 - Jan 2017 • 2 yrs 11 mos

Handled customer inquiries via email, chat and Maintained 95% CSAT. - Handled customer inquiries via Zendesk, email, and phone - Resolved 50+ tickets daily with 95% satisfaction rate - Used macros, tags, and views to improve response time - Onboarded new customers and explained product features

Customer Service Representative (INBOUND)

Nov 2012 - Jan 2014 • 1 yr 2 mos

Handled customer inquiries via email, chat and Maintained 95% CSAT. - Handled customer inquiries via Zendesk, email, and phone - Resolved 50+ tickets daily with 95% satisfaction rate - Used macros, tags, and views to improve response time - Onboarded new customers and explained product features