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Irfan Rash
@irfanrash94
Microsoft 365 and IT Support Specialist
Malaisie
Anglais, Malais
À propos de moi
Hi, I’m Irfan, a Collaboration Engineer with more than five years of experience in IT support, Microsoft 365, and desktop and laptop support.
I help businesses and individuals troubleshoot Microsoft Teams, Exchange Online, email, Windows, applications, hardware, account access, and permission issues. I provide structured troubleshooting, clear explanations, and practical solutions based on each client’s needs.
Whether you need assistance with Microsoft 365 or general remote IT support, I will carefully investigate the issue, explain my findings, and help you reach the appropriate solution.
Compétences
Irfan Rash
hors ligne •
Voir mes services
Assistance technique
I will troubleshoot microsoft 365 and windows computer issues
Expérience professionnelle
Collaboration Engineer II
Herbalife Nutrition • Temps plein
Mar 2024 - Present • 2 yrs 7 mos
Provide technical support for Microsoft 365 and enterprise collaboration services, including Microsoft Teams, Exchange Online, SharePoint, email, user access, and permissions. Investigate and resolve technical incidents affecting desktop and laptop systems, Windows applications, hardware, connectivity, and end-user productivity. Work with users and technical teams to identify root causes, implement appropriate solutions, and document troubleshooting steps and resolutions. Provide clear updates throughout the support process and ensure issues are properly validated before closure.
Infrastructure Support Analyst
Accenture • Temps plein
Aug 2021 - Jun 2022 • 10 mos
Supported workstation imaging, software installation and packaging, SCCM deployment, workplace management, patch management, and end-user support. Assisted with maintaining standardized Windows workstation environments and deploying required applications, configurations, and updates to end-user devices.
