i
its_kendall

Kendall D

@its_kendall
États-Unis
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I write Help articles and manage knowledge bases for a living, making complex, convoluted, and technical information easier for regular people to understand.... Plus d’infos

Compétences

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its_kendall
Kendall D
hors ligne • 

Voir mes services

Articles informatifs et éducatifs
I will write help center articles to explain any topic or process
De45 $US / projetPlus de détails

Portfolio

Expérience professionnelle

PayPal

Knowledge Base Manager

PayPal

Mar 2021 - Present • 5 yrs 4 mos

- Write and publish Help Center articles and FAQs for various technical products, financial concepts, trust & safety - Write and manage customer support policy documentation and conversational scripts - Copy edit content written by other authors - Define and enforce content structure and governance across brands