Ali Zafar

Fincrime Analyst

Revolut • Temps plein

Feb 2025 - May 2026 • 1 yr 3 mos

Experienced compliance and customer support professional with hands-on experience at Revolut in KYC, AML, FCG, and EETAX operations. Skilled in customer verification, identity checks, compliance reviews, risk assessment, and financial crime prevention processes. Also provided live chat support to customers, assisting with account-related queries, verification processes, and compliance requirements in a fast-paced fintech environment. Experienced in handling high-volume cases while maintaining accuracy, communication quality, and regulatory standards.

Customer Service Representative

Talabat • Temps plein

Aug 2025 - Jan 2026 • 5 mos

Worked as a Customer Service Representative at Talabat, handling live chat and call support for customers, riders, and restaurants. Experienced in resolving delivery issues, order management, customer assistance, and maintaining smooth communication between all parties in a high-volume food delivery environment.

Customer Support Representative

Walmart • Temps plein

Apr 2023 - Jun 2025 • 2 yrs 2 mos

Customer Support Representative with experience at Walmart, providing assistance to customers through chat and communication channels. Handled customer inquiries related to orders, products, returns, and general support issues in a fast-paced retail environment. Focused on resolving problems efficiently, maintaining clear communication, and ensuring a smooth and positive customer experience while managing high-volume interactions.