Chanratanak I

Tech Support

Fiverr

Jun 2020 - Present • 6 yrs 2 mos

• Hardware Lifecycle Management: Executed full assembly, disassembly, and repair of PC hardware to ensure 100% operational readiness. • System Configuration: Optimized system performance by configuring BIOS/UEFI settings and performing critical firmware updates. • Network Infrastructure: Built and tested robust network devices; configured NICs and maintained both wired and wireless network integrity. • Proactive Maintenance: Performed scheduled maintenance on PC software, hardware, and electrical components to minimize downtime.

Software Technician / IT Consultant

Self Employed

Jan 2010 - Jan 2015 • 5 yrs

POSITION: Software Technician COMPANY: Exodus Wireless DURATION: July 2014 – January 2015 • Rapid Career Progression: Earned a promotion within the first 2 weeks of employment for maintaining a high work rate and technical accuracy. • Deployment & Testing: Managed OS installations for Android mobile devices and conducted rigorous pre-deployment software testing. • Issue Resolution: Diagnosed and resolved critical software and network issues, documenting all findings in the company database. -------------------------------------------------------------------------------------------------------- POSITION: IT Consultant COMPANY: CHC Trading DURATION: January 2010 - April 2010 • Technical Support: Provided comprehensive support for Windows-based systems and performed essential laptop software maintenance. • Stakeholder Engagement: Acted as a technical liaison during international exhibitions, directly addressing customer concerns and collecting project feedback. • Process Improvement: Contributed technical updates and design enhancement suggestions during team meetings to meet project deadlines.