j
jackcone_ops

Jack C

@jackcone_ops

Operations Specialist SOPs Checklists and Process Documentation

États-Unis
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I have 10 years in operations for loan servicing and energy efficiency companies. I turn messy processes into clear SOPs and checklists in plain words, so a new hire can follow them on day one. I help small loan, lending, energy, trades, and property teams. You get one process up to 10 steps, a one-page checklist, and who does what and what to check. Send a short description or do a 30 minute call. Draft in 2 to 3 days. I also fix Google Sheets and Excel trackers and set up simple AI workflows. ASU student, expected May 2028.... Plus d’infos

Compétences

j
jackcone_ops
Jack C
hors ligne • 

Voir mes services

Rédaction technique
I will turn your messy process into a clear sop and checklist
De75 $US / projetPlus de détails

Expérience professionnelle

Consulting

Operations and Client Management

Consulting • Freelance

Nov 2023 - Present • 3 yrs

Augusta Lane Co. LLC • Supported foundational operations for a startup offering personalized coaching services to clients. • Managed client relationships, ensuring seamless onboarding and a high level of satisfaction during the company’s early stages. • Assisted in developing operational workflows to enhance efficiency and service delivery. • Collaborated with the founder to create and implement strategies for client engagement and retention. • Played a critical role in building the company’s coaching framework and operational infrastructure during its launch phase.

Elevation

Pre-Installation Coordinator

Elevation • Temps plein

Oct 2022 - Oct 2023 • 1 yr

Led end-to-end permitting for solar and HVAC projects, ensuring full compliance with local authorities and utilities. Reviewed interconnection applications, plans, and contracts; achieved a 95% inspection pass rate. Streamlined project information in CRM tools, increasing team productivity by 20%.

Amazon

Central Operations Associate

Amazon • Temps plein

Jan 2022 - Sep 2022 • 8 mos

Coordinated logistics between drivers, warehouses, and third-party locations; resolved planned and unplanned delivery disruptions in real time. Used analytics to identify bottlenecks, reducing delivery delays by 10%.