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jacky_franckino

Jacky Franckino

@jacky_franckino

Professional Live Chat, Chatbot Support Specialist

Madagascar
Anglais, Malgache
Certaines informations sont présentées en anglais.
À propos de moi
I'm Jacky. With a year of experience as a Chat Support Agent for a major international customer service company, I help businesses manage their live chat, resolve customer issues, and maintain high satisfaction rates.... Plus d’infos
j
jacky_franckino
Jacky Franckino
hors ligne • 
Temps de réponse moyen de 2 heures

Voir mes services

Assistance client
I will provide fast live chat and email support for your business
De15 $US / projetPlus de détails
Chatbots réglementés
I will set up and automate your live chat with ai chatbot workflows
De30 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Concentrix

Customer Support Advisor

Concentrix • Temps plein

May 2025 - Present • 1 yr 4 mos

Provided live chat and email support for a major international account, handling customer inquiries, complaints, and escalations with professionalism and efficiency. • Maintained response times under 2 minutes • Recognized as one of the top agents for customer satisfaction • Resolved complex customer issues while maintaining high CSAT scores • Managed ticket systems and customer complaints effectively