j
jacobo_hm

Jacobo H

@jacobo_hm

Virtual Assistant

Colombie
Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
I offer customer support, sales, lead generation, and appointment setting backed by 4+ years in BPO. Experienced in handling high-volume interactions, closing deals, and managing CRM systems like Salesforce. I help improve customer satisfaction, boost conversions, and streamline workflows. Strong in objection handling, data tracking, and back-office support. Reliable, detail-oriented, and focused on delivering results.... Plus d’infos

Compétences

j
jacobo_hm
Jacobo H
hors ligne • 
Temps de réponse moyen de 2 heures

Voir mes services

Succès client
I will be your multichannel customer support virtual assistant
De5 $US / projetPlus de détails
Assistance générale
I will do cold calls and appointmet setting for your business
De5 $US / projetPlus de détails

Expérience professionnelle

Teleperformance

Operations Supervisor

Teleperformance • Temps plein

Jun 2022 - Sep 2025 • 3 yrs 3 mos

Oversaw daily operations in high-volume Back Office and Content Moderation environments. Monitored and ensured achievement of KPIs including AHT, SLA, Quality Score, and Productivity. Analyzed performance reports to identify trends, mitigated operational risks in sensitive environments, and acted as a bridge between agents and management.