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Explorer
Fiverr Pro
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James Ngigi
@jamesngigi514
Business growth, Managment and operations expert
Kenya
Anglais, Swahili
À propos de moi
I am a versatile professional with experience in operations management, customer relationship management, business development, and data analysis. I have led teams, optimised operations, and improved service delivery while supporting revenue growth through strategic client management and data-driven insights. My expertise includes performance analysis, risk assessment, process improvement, and CRM systems. I bring a proactive, results-focused approach, strong leadership skills, and the ability to deliver efficiency, customer satisfaction, and sustainable business growth.
Compétences
James Ngigi
hors ligne •
Voir mes services
Gestion de projet
I will improve business performance management
Portfolio
Expérience professionnelle
Account Manager
NORERN GROUP • Temps plein
Mar 2025 - Present • 1 yr 4 mos
1. Building and maintaining strong, long-term relationships with clients, acting as their primary point of contact for all matters 2. Preparing and delivering performance reports, action reports, and other updates to both clients and internal management. 3. handling statutory notices and proclamations, designing client engagement strategies, and collaborating with internal teams to improve service delivery, resulting in improved response times and higher customer satisfaction.
Dispatch Lead Supervisor /Logistics Management
Frameworks Limited • Temps plein
Jan 2024 - Dec 2024 • 11 mos
As a Logistics Supervisor, I oversaw dispatch and logistics operations to ensure the timely, accurate, and cost-effective delivery of goods. I supervised and coordinated dispatch teams, optimised route planning, and developed efficient delivery schedules to improve productivity and reduce turnaround time. I implemented inventory tracking and fleet management processes, monitored performance through data analysis, and addressed operational challenges to enhance service quality, reduce delays, and improve overall operational efficiency.
Portfolio/Product Collection Manager
Hilife Capital Limited • Temps partiel
Jan 2022 - Dec 2023 • 1 yr 11 mos
At Hilife Capital Limited, I worked as a Portfolio/Product Collection Manager, overseeing product and portfolio performance while managing credit recovery operations. I coordinated product lifecycle activities from ideation to market expansion, conducted market research to enhance product features, and led cross-functional teams to ensure timely product delivery. I managed CRM systems to improve customer engagement and service delivery, and supervised credit recovery teams, implementing effective collection strategies that significantly reduced non-performing loans and improved overall portfolio health.
