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Jamshed
@jamshedghafoor
Senior IT Support Specialist
Pakistan
Anglais, Ourdou
À propos de moi
I am an Senior IT Support Specialist with 10+ years of practical experience in hardware support, Windows systems, networking and IT operations.
I help individuals and businesses troubleshoot Windows, computer hardware, networking, printer, user account and general IT problems.
My areas of expertise include Windows troubleshooting, hardware support, networking, TCP/IP, DNS, DHCP, Windows Server, Active Directory, Microsoft 365, printer support and IT documentation.
My goal is to understand the problem, identify the root cause and provide a reliable solution.
Compétences
Jamshed
hors ligne •
Voir mes services
Assistance technique
I will remotely troubleshoot windows and IT support issues
Assistance technique
I will troubleshoot network, wifi, lan and internet issues remotely
Expérience professionnelle
IT Support Specialist
Algorydhem • Temps plein
Jul 2022 - Present • 4 yrs 2 mos
Delivered Tier 1 & Tier 2 technical support to 300+ users, resolving 95% of incidents within SLA. Administered Active Directory including user accounts, groups, and GPOs. Managed incidents and service requests using CA Service Desk. Installed, configured, and maintained desktops, laptops, and mobile devices. Supported Microsoft 365, antivirus solutions, and endpoint security.
