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janinecarlo_17

Janine R

@janinecarlo_17

General Virtual Assistant Customer Service Representative

Philippines
Anglais, Tagalog
Certaines informations sont présentées en anglais.
À propos de moi
I am a reliable and detail-oriented Virtual Assistant and Customer Service Representative with over 12 years of experience in administrative assistance and operational support. I specialize in email and chat support, calendar management, and workflow coordination using CRM tools like Zendesk to help businesses stay organized and efficient.... Plus d’infos

Compétences

j
janinecarlo_17
Janine R
hors ligne • 

Voir mes services

Assistance générale
I will your professional customer service and virtual assistant
De5 $US / projetPlus de détails

Expérience professionnelle

Vx_Group

Customer Service

Vx Group • Temps plein

Nov 2013 - Nov 2016 • 3 yrs

Handled high-volume inbound and outbound calls for telecom customers Assisted with billing concerns, account issues, and technical inquiries Delivered support via phone and email with professionalism and empathy Met KPIs for resolution time, customer satisfaction, and quality assurance Documented customer interactions accurately in CRM systems Resolved customer complaints efficiently while maintaining service standards