Janis L

Change Management Consultant

TD

May 2024 - Nov 2025 • 1 yr 6 mos

- Managed end-to-end change management project streams for financial institution clients, successfully managing high-impact workplace transformation initiatives affecting 15,000+ employees. - Conducted As-Is to To-Be gap analysis across People, Process, Technology, Data, and Policy dimensions, documenting current-state workflows and future-state requirements. - Elicited business requirements through 30+ stakeholder interviews across multiple levels (executives, change leaders, end users), identifying pain points, desired outcomes, and functional needs for workplace technology initiatives. - Designed a 12-week cadenced communication plan along with change interventions for persona groups including executives, change leaders, change networks, and employees. - Facilitated 20+ workplace technology transformation workshops with the Workplace Technology team on Key User and End User Training drive a 90%+ post-event adoption and satisfaction rating. - Developed and deployed a Copilot AI Agent via Power Apps for an internal upskilling initiative, synthesizing in-house content and SharePoint libraries to drive data-driven organizational capabilities. - Synthesized complex transformation metrics into executive-ready presentations, delivering project kickoff and readiness reports to senior stakeholders and working groups. - Co-led high-stakes change management town halls alongside client leadership, translating dense operational and technology updates into compelling narratives for enterprise-wide audiences.

Human Resources Generalist

GGPoker

Sep 2022 - May 2024 • 1 yr 8 mos

- Partnered with line managers and director-level stakeholders to deliver daily HR services and manage end-to-end lifecycle matters for cross-functional client teams, including cross-border onboarding and employee relations. - Mapped future-state operational and talent processes using Lucidchart, conducted interactive whiteboarding and playback sessions with the HR Director and Process Engineer to redesign workflows from scratch. - Created standardized SOP documentation as headquarters HR team and standardized operational processes across global branches, including Dublin and LATAM offices. - Partnered with technology teams on HRIS implementation, participating in testing cycles, documenting user scenarios, and supporting UAT execution with business users. - Designed and executed an end-to-end corporate AI-upskilling program across global offices, driving process agility and technical data-driven capability. - Engineered a comprehensive change management roll-out strategy to embed the learning model sustainably; secured critical people manager buy-in and launched engagement campaigns to catalyze peer-to-peer social learning.