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Jayabharathi V
@jayabharathi20
Lead Major Incident and Problem Management
Inde
Tamoul, Anglais
À propos de moi
I am a service delivery professional with experience in leading cross-functional teams to achieve service objectives through strategic management. I have expertise in incident and problem management, root cause analysis, and proactive issue resolution to improve service reliability and minimize disruption.
Compétences
Jayabharathi V
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Portfolio
Expérience professionnelle
Lead - Major Incident and Problem Management
Tata Consultancy Services • Temps plein
Jan 2023 - Present • 3 yrs 4 mos
Executed cross-functional incident response strategies, reducing resolution times significantly. Conducted root cause analysis, eliminating recurring issues through thorough post-incident reviews. Streamlined escalation procedures to enhance response speed and effectiveness. Analyzed trends to mitigate risks and prevent service disruptions proactively. Coordinated with IT teams to improve issue tracking and resolution systems. Led teams to achieve project milestones, enhancing productivity and operational efficiency. Streamlined processes, decreasing errors and optimizing workflows. Developed customer communication plans to ensure transparency during incidents.
