Jayesh S

Regional Manager - Sales and Partnerships

Just Eat Takeaway • Temps plein

Jul 2024 - Present • 2 yrs 2 mos

Leading Sales & Partnerships for Ontario at SkipTheDishes (Just Eat Takeaway), Canada's largest food delivery marketplace — managing a portfolio of 5,000+ restaurant partners generating $350M+ in annual sales. I lead a layered team of Team Leads and Account Managers responsible for partner growth, retention, and revenue optimization across the region. Key achievements: • Reduced partner churn by 30% year-over-year through proactive account health monitoring and retention playbooks • Generated $4.2M in incremental upsell revenue by building structured cross-sell frameworks for account teams • Improved partner NPS from 67 to 93 (+26 points) by redesigning the partner support and escalation experience • Cut escalations by 40% through process automation and self-serve partner tooling • Built 4 internal AI tools — including a real-time partner alert system, a BigQuery BI agent, and automated B2B communication workflows — saving hundreds of team hours Day-to-day, my work spans marketplace growth strategy, menu and listing optimization, partner onboarding, pricing and promotions, churn management, and sales team coaching — the same playbooks I bring to consulting clients.

Manager, Account Management [ Sales and Partnerships ] at Zomato.com

Self Employed • Temps plein

Jan 2019 - Dec 2022 • 3 yrs 11 mos

Led Zomato's food delivery business in Kolkata, India — managing a team of 10+ Growth Managers, Account Managers, and Key Account Managers driving partner growth, advertising revenue, and market expansion. Key achievements: • Onboarded 750+ restaurants across 3 new cities, powering Zomato's geographic expansion in the region • Secured INR 20M+ (~USD 240K) in new advertising revenue within 6 months — growing monthly ad revenue 15% through strategic sales of CPC, video, and impression-based ad solutions • Drove restaurant profitability at scale: improved unit economics from –8 to +13 INR contribution margin (CM2) per order, supporting the company's path to profitability • Boosted Order Through Rate (OTR) by 20% via user behavior analysis and targeted menu optimization • Increased Menu-to-Order (M2O) and Cart-to-Order (C2O) conversions by 30% • Delivered the city's highest-ever single-day order volume (Mother's Day 2022, +15% above the previous record) through high-impact marketing and promotional campaigns • Part of the launch team for Inter-City Food Delivery across India — a first-of-its-kind offering in the market These marketplace growth playbooks — partner acquisition, menu optimization, ad monetization, and conversion optimization — are the same frameworks I now bring to consulting clients.