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Business Technical Writer
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Warehouse Supervisor
Legion
Oct 2020 - Sep 2025 • 4 yrs 11 mos
Wrote and standardized operating procedures for shipping, receiving, inventory handling, RMAs, and quality checks. Created training checklists and coached employees on workflows, systems, safety expectations, and quality standards. Prepared exception reporting, researched discrepancies and process failures, and translated findings into clearer procedures. Led a 10+ person team while coordinating USPS, UPS, and FedEx activity for 300–1,200 daily shipments.