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Jemimah P
@jemsenoran
Ecommerce Customer Support, Short Term Rental Property Manager
Philippines
Tagalog, Anglais
À propos de moi
Hi! I help online store owners and short-term rental hosts stay stress-free and organized.
From handling customer emails, refunds, and Shopify orders to managing Airbnb guest communication, bookings, and cleaner coordination — I make sure nothing falls through the cracks.
Quick responses and the right tone protect your sales and 5-star reviews.
If you're feeling overwhelmed, I’m here to support your business like it’s my own.
Compétences
Jemimah P
hors ligne •
Voir mes services
Assistance client
I will provide professional ecommerce customer support
Expérience professionnelle
E-commerce Customer Support
Besque • Temps partiel
Jan 2025 - Present • 1 yr 6 mos
Managed high-volume customer support for a fast-growing e-commerce brand, handling email inquiries, order tracking, refunds, subscription updates, and product concerns. Maintained brand voice across all communications while resolving issues efficiently to protect customer satisfaction and retention. Coordinated with internal teams for escalations, replacements, and VIP cases. Focused on fast response times, dispute resolution, and creating positive customer experiences that supported repeat sales and brand loyalty.
Property Manager
Airbnb
Nov 2023 - Present • 2 yrs 8 mos
Managed day-to-day operations of short-term rental properties, including guest communication, booking coordination, and calendar management. Handled pre-arrival instructions, check-in support, issue resolution, and post-stay follow-ups to ensure 5-star guest experiences. Coordinated with cleaners and maintenance teams, monitored listing performance, and maintained fast response times to protect ratings and occupancy rates.
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sbs_hastings
États-Unis
Jem was absolutely wonderful to work with, a strong communicator and always willing to go the extra mile. I look forward to continuing our work together.
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