
Jen L
Turning Clicks into Customers

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Expérience professionnelle
Digital Marketing & Client Support Specialist
Football • Freelance
Sep 2024 - Present • 1 yr 9 mos
• Maintained a 95%+ response and task completion rate through proactive client communication, scheduling, and follow-up management • Managed CRM records, customer databases, and documentation with high accuracy, improving information accessibility and workflow efficiency • Supported candidate sourcing, candidate communications, and recruitment coordination activities, ensuring timely follow-up and positive candidate experiences • Assisted with Canva content creation, social media coordination, and client engagement initiatives that strengthened online visibility and customer interaction • Generated operational reports and tracked performance metrics to support data-driven decision-making