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JenniferShannan
@jennifershannan
Problem Solver, IT Specialist, QA Tester, and a Board Certified Energy Healer
États-Unis
Anglais
À propos de moi
I love solving complex problems and helping people move forward—whether improving software quality, troubleshooting technical challenges, or supporting health and well-being through integrative energy healing. With almost 30 years of experience in mission-critical technology, I bring analytical thinking, clear communication, and attention to detail to every project. As an ISTQB Certified QA Analyst, Board Certified Holistic Health Practitioner, Reiki Master, healer, technical writer, and IT consultant, I provide reliable, thoughtful, and professional services focused on meaningful results.
Compétences
JenniferShannan
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Test de logiciels
I will manually test your website or software and deliver a QA report
Rédaction technique
I will write professional technical documentation
Portfolio
Expérience professionnelle
Company
Temps plein • 25 yrs
Senior Public Safety Technology Consultant
Apr 2008 - Apr 2026 • 18 yrs
Managed and supported mission-critical public safety technology, including software testing, quality assurance, troubleshooting, system implementation, technical documentation, and user support. Worked closely with developers, vendors, and end users to ensure reliable, high-quality solutions in a 24/7 emergency communications environment.
IT Support & Network Technician
Apr 2001 - Apr 2008 • 7 yrs
Provided technical support for faculty and staff, including computer setup, software installation, troubleshooting, classroom technology, and system maintenance. Ensured reliable technology services through clear communication, attention to detail, and responsive problem solving.
Network & Systems Teamlead
Intuit • Temps plein
Oct 1996 - Apr 2001 • 4 yrs 6 mos
Led a network and systems support team responsible for software deployment, technical troubleshooting, system administration, quality assurance, and customer support. Worked across departments to resolve complex technical issues, improve processes, and deliver reliable solutions for tax software professionals.
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