j
jerald_young

Jerald Y

@jerald_young

FullStack Devoloper and Customer support

États-Unis
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a customer support professional with over 10 years of experience and hands-on full-stack development skills. I combine deep technical troubleshooting experience across healthcare, banking, and smart-home security with the ability to read code, debug APIs, and ship production applications. I bring a user-first perspective grounded in both design training and direct customer-facing work. I have over 10 years of experience working for many companies including AT&t, Signify Health, U.S. Bank and many more.... Plus d’infos

Compétences

j
jerald_young
Jerald Y
hors ligne • 
Temps de réponse moyen de 2 heures

Voir mes services

Personnalisation
I will fix bugs, debug apis, or develop your full stack website
De30 $US / projetPlus de détails
Création de jeu complète
I will code game mechanics, fix bugs, or design your 2d game
De35 $US / projetPlus de détails

Expérience professionnelle

U.S._Bank

Customer Support Rep

U.S. Bank • Temps plein

Apr 2021 - Jul 2024 • 3 yrs 3 mos

Assisted customers through secure online channels with account inquiries, transactions, and service requests. Supported new customer onboarding and account management, guiding users through technical setup and system navigation. Trained in banking systems and financial services procedures, working within compliance-sensitive workflows.