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jeremycordobad

Jeremy Cordoba

@jeremycordobad

Technical Support Engineer, Linux, Kubernetes and Python Automation

Costa Rica
Anglais, Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
Technical Support Engineer with 4+ years of enterprise experience, specializing in troubleshooting, root-cause analysis, and automation. What I deliver: Python & Bash automation scripts (log parsing, diagnostics, repetitive task automation). Kubernetes troubleshooting (kubectl, Helm, pod lifecycle issues). Linux system diagnostics (RHEL, CentOS, Ubuntu). Windows & Azure technical support. Simple web tools (HTML/CSS/JS) — including a live booking platform I built (Agendix). Clear communication, honest timelines — I'll tell you upfront if something is outside my expertise.... Plus d’infos

Compétences

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jeremycordobad
Jeremy Cordoba
hors ligne • 

Voir mes services

Rédaction de script
I will automate your repetitive IT tasks with python script
De10 $US / projetPlus de détails
Assistance technique
I will diagnose and fix your windows, linux, or azure technical issue remotely
De30 $US / projetPlus de détails

Portfolio

Expérience professionnelle

TeKnowledge

Technical Support Engineer

TeKnowledge • Temps plein

Aug 2021 - Oct 2025 • 4 yrs 2 mos

Provided technical support and troubleshooting for enterprise infrastructure, managing a caseload of 100+ simultaneous tickets while maintaining SLA compliance. Diagnosed and resolved complex incidents across Linux systems, Kubernetes-based deployments (kubectl, Helm), and enterprise applications. Built Python automation scripts to reduce diagnostic time, managed SSL/TLS certificates, and documented solutions in knowledge base articles. Mentored newer team members and led live incident response sessions.