j
jermaine39

Jermaine A

@jermaine39

Implementation and Support Consultant

Venezuela
Espagnol
Certaines informations sont présentées en anglais.
À propos de moi
I am a consultant and customer service specialist with a solid track record in account management, back-office operations, and technical support for local and international environments. I have proven experience in resolving complex incidents, multi-channel support, and user retention. I am highly skilled in GDS systems, CRM platforms, and POS terminal support, focusing on optimizing customer experience and meeting quality KPIs.... Plus d’infos

Compétences

j
jermaine39
Jermaine A
hors ligne • 

Voir mes services

Succès client
I will customer success and technical support consultant
De20 $US / projetPlus de détails
Voix off
I will grabaré una locución profesional en español neutro para tus videos o proyectos
De5 $US / projetPlus de détails

Expérience professionnelle

Teleperformance

Contact Center Agent / Travel

Teleperformance

Nov 2021 - Apr 2022 • 5 mos

Expert management of reservations, issuances, and modifications of international itineraries using GDS systems. Provided detailed advice to global clients on tourism services, regulations, and travel route management. Handled critical situations and operational incidents under strict Service Level Agreements (SLA).