Jessica Dillard

Instructor

Tulsa Community College

Aug 2018 - Present • 8 yrs 1 mo

Experienced instructing online, hybrid, and in-person to diverse populations and levels Balanced engaging course schedule to maximize student participation, understanding, and retention

Communication & Learner Support Specialist

Merit America

Sep 2022 - May 2025 • 2 yrs 8 mos

Developed and delivered engaging presentations and educational content designed to capture attention and communicate key messages effectively. Created audience-focused workshops, training materials, and written resources, translating complex topics into clear, relatable, and easy-to-understand messaging. Provided personalized editing and feedback to 1,100+ individuals, strengthening written communication, personal branding, and overall presentation. Used data and audience trends to improve communication strategies, identify engagement patterns, and create more effective resources. Trained team members on content, communication, and reporting processes to ensure consistent and effective audience outreach.