j
jessikakelle

Jessika Kelle

@jessikakelle

I will be your Portuguese customer support and chat specialist

Brésil
Portugais
Certaines informations sont présentées en anglais.
À propos de moi
Hi! I'm a Brazilian customer support & sales specialist. With years of experience in target-driven sales and high-volume customer care, I excel at high-empathy chat support. I specialize in handling customer objections and discomfort, turning tense moments into long-term retention. I also have a strong background in product research and comparing market reviews to guide buyers. I offer native Portuguese support via chat/email for global brands expanding to Brazil. Note: I use translation tools for our internal English text communication. Let's work together!... Plus d’infos

Compétences

j
jessikakelle
Jessika Kelle
hors ligne • 

Voir mes services

Messagerie et envoi d'e-mails
I will your virtual assistant for portuguese chat support
De10 $US / projetPlus de détails

Expérience professionnelle

UNIPLACE

Customer Experience & Sales Specialist | Espaço Laser

UNIPLACE • Temps plein

Jan 2021 - Sep 2026 • 5 yrs 8 mos

My career is built on a strong foundation of Target-Driven Sales, High-Empathy Customer Care, and Client Retention. I don't just answer support tickets; I connect with people, solve their pain points, and protect your revenue.Here are the key competencies I bring to your business:High-Empathy Communication & Welcoming Support: I specialize in making customers feel safe, heard, and completely understood. My communication style builds immediate trust, turning cold text chat into a welcoming experience.Objection Handling & Strategic Retention: I have a proven background in managing customer discomfort and anxiety. I excel at turning tense or hesitant situations into successful long-term retention by offering proactive solutions that prevent cancellations and refunds.Sales Conversion & Upselling Mindset: Working strictly with daily sales targets has trained me to recognize buying signals. I am highly skilled at guiding customers toward the best purchase decisions and upselling packages or products naturally.E-commerce & Product Intelligence: I have a natural eye for detail when it comes to online shopping. I can analyze consumer feedback, compare market prices, and evaluate competitor reviews to help you improve your product positioning in the Brazilian market.Flawless Brazilian Portuguese: As a native speaker, I deliver support that sounds authentic, professional, and culturally aligned with local buyers.retentiibii7