
Ugwu Ginikachi
Mrs
Compétences

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Portfolio
Expérience professionnelle
Freelancer video editor/content creator
Facebook • Freelance
May 2026 - Present • 3 mos
Create and edit short-form videos for TikTok, Instagram Reels, and Facebook Shorts Focus on high-retention editing: hooks, pacing, storytelling, and viewer engagement Transform raw footage and ideas into polished, attention-driven content Work with creators and small brands to improve content performance and clarity Deliver fast, consistent edits with attention to detail and platform trends
Customer service support
Interior Design • Temps plein
Feb 2024 - May 2026 • 2 yrs 3 mos
Duties Responded to customer inquiries via phone, chat, and in-person communication Provided product information, pricing, and order updates to clients Managed customer complaints and ensured timely resolution of issues Coordinated with sales and operations teams to process orders smoothly Maintained accurate customer records and transaction details Assisted clients in selecting interior products based on their needs Key Achievements Improved customer response time through faster follow-up and organized communication Maintained high customer satisfaction through effective issue resolution and follow-through Contributed to increased repeat customer engagement through consistent support quality Helped streamline order handling by reducing delays between sales and fulfillment teams