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Explorer
Fiverr Pro
Français
$
USD
Josue Chavarria
@jjosuee
customer service represtative
Mexique
Espagnol, Anglais
À propos de moi
I offer professional virtual assistance, customer support, data entry, and English-Spanish translation services. I have experience handling customer cases, writing professional emails, organizing information, and communicating with clients. My goal is to help businesses save time by providing accurate, reliable, and efficient support.
Compétences
Josue Chavarria
hors ligne •
Voir mes services
Contenu pour réseaux sociaux
I will provide bilingual customer support and virtual assistance
Expérience professionnelle
CUSTOMER CARE
HOME • Freelance
Jan 2026 - Present • 7 mos
Provided bilingual customer support in English and Spanish, assisting customers with product issues, warranty questions, and service requests. Managed complex customer cases from initial contact through resolution, ensuring timely follow-up, accurate documentation, and customer satisfaction. Followed up with customers throughout the resolution process, providing updates, setting clear expectations, and creating a personalized support experience that made customers feel valued and supported. Focused on delivering exceptional customer experiences by actively listening to customer concerns, understanding their needs, and providing solutions tailored to each situation. Communicated with manufacturers and vendors to coordinate replacements, parts availability, warranty validations, and technical solutions. Troubleshot issues related to appliances, tools, lighting products, plumbing products, and home improvement items. Created detailed case notes, professional emails, and internal documentation to maintain accurate records. Researched product models, SKUs, replacement parts, and manufacturer procedures to provide effective solutions. Built strong relationships with customers, vendors, and internal teams through clear communication, professionalism, and consistent follow-up.
