
Joanita Santos
Project Management and Creative Professional
Compétences

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Expérience professionnelle
Founder & Operations Manager
share • Indépendant
May 2022 - Feb 2026 • 3 yrs 9 mos
Workflow Optimization: Designed and implemented a Kanban system for visual service order tracking, significantly cutting turnaround time from diagnostic to delivery. Financial Planning & Strategic Sourcing: Managed cash flow and targeted component procurement (SSDs, RAM), protecting liquidity and margins in a low-margin market. Client & Capacity Mediation: Strategically prioritized maintenance schedules based on urgency and profitability, acting as the operational bridge between client demand and technical capacity.
Project Coordinator
MZ Eletric • Temps plein
Dec 2017 - Apr 2020 • 2 yrs 4 mos
Project Expansion & Control: Led national telecom initiatives, managing baseline constraints (scope, timeline, and budget) with rigorous quality control and clear documentation. Vendor & Field Operations Leadership: Directed multidisciplinary subcontractors and field teams, ensuring strict compliance with technical standards and safety guidelines. Executive Reporting & KPI Monitoring: Built comprehensive status reports, performance metrics (KPIs), and executive presentations for key stakeholders.
Contract analyst
DELTA • Temps plein
Sep 2012 - Aug 2017 • 4 yrs 11 mos
Proxy Product Owner (PO): Managed backlog prioritization for materials and organized supply kits based on contractual requirements and project demand. Cross-Functional Coordination: Served as the primary communication liaison between the manufacturing unit and external field teams, ensuring technical alignment and project integrity. Lean Efficiency: Applied Lean principles to optimize logistics, streamline workflows, and mitigate bottlenecks across nationwide implementation projects. Crisis Management & Schedule Recovery (Rework Projects): Led task forces to address technical deviations, optimize resources, and restructure project schedules without disrupting the flow of new deliveries. Optimized logistics by reallocating materials and supplies, eliminating unnecessary hardware returns to the factory and reducing operational costs. Strategic Resource Allocation: Coordinated the allocation of resources, materials, and equipment across multiple concurrent field operations. company website: https://delta-electronics.com.br/