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Joan K
@joannakamau
Virtual Assistant Customer Experience Travel Operations Specialist CRM
Kenya
Anglais
À propos de moi
I am a Customer Experience and Travel Operations professional with over two years of experience in airline reservations, e-commerce, and telesales. I specialize in managing complex bookings using Sabre GDS and delivering multichannel support across chat, email, and phone. I thrive in remote environments where operational accuracy and proactive problem-solving shape the customer journey.
Compétences
Joan K
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistant de recherche
I will plan your trip , book and create a personalized travel itinerary
Portfolio
Expérience professionnelle
Reservations & Customer Support Specialist
American Airlines • Temps plein
Dec 2024 - Feb 2026 • 1 yr 2 mos
Provided customer support for airline reservations, ticket changes, cancellations, refunds, and travel inquiries. Assisted customers through phone and digital channels while maintaining accuracy, professionalism, and a positive customer experience. Worked with reservation systems and followed airline policies and fare rules.
Custome success agent
Shutterfly • Temps plein
Sep 2024 - Dec 2024 • 3 mos
Delivered exceptional customer support across live chat, email, and phone channels by assisting customers with order inquiries, order modifications, refunds, replacements, shipping concerns, and product-related issues. Resolved escalations with empathy and professionalism while maintaining high service standards, accurate documentation, and timely follow-up to ensure a positive customer experience in a fast-paced, high-volume environment.
